Mar 10, 2022

Consumer Bank-Marketing Delivery Senior Associate- Acquisition Campaign Management

  • JP Morgan Chase & CO
  • Columbus, OH, USA
Full time Marketing

Job Description

The Marketing Delivery Sr. Associate is responsible for developing, executing, and managing multiple marketing programs/campaigns to support key retail marketing initiatives across multiple channels, with heavy emphasis on digital channels. These programs could include awareness campaigns, product launch marketing, website-specific marketing experiences, local listings management, acquisition, customer cross-sell and retention.

Core Responsibilities

Serving as the creative marketing leader driving best-in-class consumer experiences, the following responsibilities are key to the role:

  • Leading internal and external agency briefing and creative development
  • Managing campaigns (digital and print, awareness and offer-based) ensure initiatives are on-strategy, on time and within budget parameters
  • Optimizing direct response marketing campaigns to improve results, create efficiencies and reduce costs
  • Collaborating with marketing delivery managers to identify opportunities, campaign strategy and the framework for measurement and reporting
  • Ensuring strong focus on end-to-end customer experience, delivering exceptional customer experience overall, while also ensuring all the details of the experience are flawlessly executed
  • Managing multi-channel execution (from concept development to delivery) including working across multi-functional teams, such as:
    • Product and Marketing Strategy team
    • Agencies for creative development and execution
    • Modeling team, list team and list brokers to influence and coordinate targeting
    • Analytics team to report campaign results and campaign optimization recommendations
    • Print/Production/Fulfillment Agencies (and or liaison)
    • Legal and Compliance for approval of all marketing content


  • Proven track record in direct or digital marketing - 3-5 years of experience is required
  • Digital consumer marketing experience in owned, earned and paid channels - Strong executional knowledge of social, paid display, email, SEO content and website creative required
  • Experience working in a fast-paced environment, with strong skills in multi-tasking and prioritization
  • 2+ years of agency/vendor management experience
  • Knowledge of database marketing principles, segmentation, testing and results measurement
  • Ability to think strategically, but willingness to \"roll up your sleeves\" and manage the details of direct marketing project execution
  • High ene rgy, solutions oriented individual with the ab ility to manage multiple initiatives simultaneously, working well under pressure with tight deadlines
  • Strong relationship development and negotiating skills; able to earn respect and trust among internal and external business partners and team members
  • Team player with a positive, can-do attitude; must be comfortable with continuously changing opportunities and priorities
  • Creativity and innovation with a focus on constant improvement
  • Excellent written and oral communication skills
  • Specific experience in financial services including debit or credit marketing and/or agency-side experience is a plus
  • 4-year college degree preferred

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.

Equal Opportunity Employer/Disability/Veterans

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